Shipping policy

Shipping, delivery and returns

ProtoPlot3D makes its 3D-printed figures and playsets with great care in Oetwil am See, Switzerland. Orders are carefully prepared and packed.

Shipping destinations

We ship within Switzerland and to selected European Union countries where available at checkout. If your country is not listed, please contact us before placing an order.

Free standard shipping in Switzerland from CHF 35

Standard shipping to addresses within Switzerland is free on orders of CHF 35 or more. Below CHF 35, Swiss shipping starts at CHF 7.50. The available delivery methods and final shipping costs are displayed at checkout. The free shipping threshold applies to deliveries within Switzerland only.

For delivery outside Switzerland, customs duties, import taxes or handling fees may apply and are payable by the recipient unless otherwise stated at checkout.

Production and processing times

Orders are normally prepared within 1–5 working days after payment. Personalised products or periods of high demand may take longer; we will inform you if there is a significant delay.

Estimated transport times

After dispatch, delivery usually takes 1–3 working days within Switzerland or 3–7 working days to selected EU destinations. These are estimates; delivery services and customs may cause delays.

Dispatch confirmation and collection

You will receive a dispatch confirmation, with tracking information where available for the selected shipping service. Collection in Oetwil am See or at Spiel Gut Uster may be available if offered during checkout. We will notify you when an order is ready for collection.

15-day return policy

Non-personalised items can be returned within 15 days of delivery under our return conditions. Clearly personalised products and items individually made to customer specifications are excluded from this return policy. Statutory rights concerning defects and incorrect deliveries remain unaffected.

To request a return, write to info@protoplot3d.ch before sending anything back. For details on costs, refunds and mandatory consumer rights, see our returns policy.

Damaged or undeliverable shipments

Please let us know promptly if a delivery is damaged, incomplete or incorrect. Photographs of the items and packaging help us resolve problems. If a parcel cannot be delivered because of an incorrect or incomplete address supplied with the order, additional delivery charges may apply.

Special features of 3D printing

Fine layer lines and slight colour variations can be a normal consequence of 3D printing. This does not affect your statutory rights concerning actual defects.